RETURN, EXCHANGE, REPLACEMENT, REFUND AND CANCELLATION POLICY

KARDIFY.IN immensely values its customers and customer satisfaction is not only crucial but the very core of our business. This consolidated policy governs returns, exchanges, replacements, refunds and cancellations relating to products purchased through our website and other platforms ("Platforms"). Customers are advised to read this policy carefully before placing an order.

I. ARE PRODUCTS PURCHASED ON KARDIFY RETURNABLE?

Most products sold on our Platforms are non-returnable except in the limited circumstances expressly mentioned in this Policy.

Customers are advised to verify the returnability of products before making a purchase.

Non-Returnable Products

The following products are strictly non-returnable and non-refundable except where they are received in damaged, defective, incorrect or incomplete condition:

1. Car fresheners and consumables.
2. Car audio systems and electronic products.
3. Customized car seat covers.
4. Made-to-order alloy wheels.
5. Customized interior sets.
6. Imported or specially procured products.
7. Products that have been installed or where installation has been attempted.
8. Products showing signs of use, misuse or physical damage.
9. Products without original packaging, manuals, accessories or labels.
10. Products damaged due to improper handling by the customer.

II. UNDER WHAT CIRCUMSTANCES ARE PRODUCTS ELIGIBLE FOR RETURN, REPLACEMENT OR EXCHANGE?

Return, replacement or exchange shall be considered only under the following circumstances:

1. The product delivered is damaged or defective.
2. The product delivered is different from the product ordered.
3. There is a quantity shortage or description mismatch.
4. The product is incomplete or missing essential parts or accessories.

Customers are requested to notify KARDIFY of any such issue within 24 hours of delivery. Claims made after 48 hours of delivery may not be entertained, except where required under applicable law.

III. UNBOXING PHOTOS AND VIDEOS

Customers are strongly advised to record a video while opening the package and retain photographs of the outer packaging and products received.

Such photographs and videos help facilitate and expedite claims relating to damage, defects, shortages or incorrect products.

Absence of such evidence may limit KARDIFY's ability to verify claims and may affect approval of return, exchange or replacement requests.

IV. CONDITIONS FOR RETURN

To qualify for return, exchange, replacement or refund:

1. The product must be unused and in the same condition as delivered.
2. The product should not have been installed or subjected to attempted installation.
3. Original packaging, labels, manuals, accessories and accompanying parts must be retained and returned.
4. Products should not show signs of misuse, mishandling, scratches, grease stains or physical damage.
5. Products must be securely repacked in their original packaging to avoid damage during transit.
6. Damage caused during return transit due to improper packaging by the customer may result in rejection of the claim.

KARDIFY reserves the right to reject claims where returned products show signs of use, installation, mishandling, missing accessories or physical damage inconsistent with the reported issue.

V. QUALITY CHECK AND APPROVAL

All returned products are subject to inspection and quality verification by KARDIFY's Quality Check Team.

Refund, exchange or replacement shall be processed only after successful verification and approval.

VI. PRICE DIFFERENCE IN EXCHANGE OR REPLACEMENT

Where the replacement or exchanged product costs more than the original product purchased, the customer shall be required to pay the price difference before dispatch.

Where the replacement product costs less than the original product, KARDIFY may either:

• Refund the difference to the original payment method; or
• Issue a store credit or coupon of equivalent value.

The mode of adjustment shall be determined by KARDIFY depending upon the circumstances of the case.

VII. WHO BEARS RETURN SHIPPING CHARGES?

Where return, exchange or replacement is approved by KARDIFY due to damage, defects, quantity mismatch or incorrect product delivery, KARDIFY shall bear the reasonable cost of return shipping and shipment of replacement products.

In all other cases, shipping and handling charges to be borne by the customer.

VIII. REFUNDS

After receipt and approval of the returned product by our Quality Check Team, refund processing shall normally commence within 24-48 hours.

Refunds may take approximately 5-7 working days to reflect in the original source account, depending upon the payment gateway and banking channels.

For Cash on Delivery orders, refunds shall be processed through bank transfer upon receipt of valid bank account details from the customer.

Shipping charges, handling charges and convenience fees, if any, may not be refundable unless the refund is due to an error attributable to KARDIFY.

IX. REPLACEMENTS AND EXCHANGES

Replacement or exchange requests are subject to:

• Availability of stock;
• Verification of customer claims; and
• Approval by the Quality Check Team.

If replacement stock is unavailable, KARDIFY may issue a refund in accordance with this Policy.

X. CUSTOMER RESPONSIBILITIES AT DELIVERY

Customers are advised to inspect the package before accepting delivery.

If the package appears damaged, tampered with or opened, customers are advised to:

• Take photographs or videos of the package;
• Refuse delivery wherever possible; and
• Notify KARDIFY Customer Support at the earliest.

Acceptance of visibly damaged packages without any objection may affect the ability to process claims.

XI. ORDER CANCELLATION BY CUSTOMER

Customers may request cancellation before the order is packed, processed or dispatched.

Cancellation requests received after processing, procurement, customization or dispatch may not be accepted.

Customized products, made-to-order products and specially procured items cannot be cancelled once production or procurement has commenced.

Approved cancellations shall be refunded to the original payment method within approximately 5-7 working days.

XII. CANCELLATION BY KARDIFY

KARDIFY reserves the right to cancel or refuse any order due to reasons including but not limited to:

• Product unavailability;
• Pricing or typographical errors;
• Quantity restrictions;
• Incomplete or incorrect customer information;
• Suspected fraudulent transactions;
• Failure to provide additional information required for customization or verification;
• Regulatory or legal restrictions.

Where payment has already been received, refunds shall be initiated and credited to the original payment method within approximately 5-7 working days.

XIII. FORCE MAJEURE

KARDIFY shall not be liable for delay, non-performance or inability to fulfil obligations arising due to events beyond its reasonable control including but not limited to natural disasters, floods, fire, strikes, transportation disruptions, pandemics, government actions, war, civil disturbances or other force majeure events.

XIV. CONTACT US

For any return, exchange, replacement, refund or cancellation-related queries, customers may contact:

KARDIFY Customs Private Limited

Bangalore, Karnataka, India

Email: support@kardify.in

We shall make reasonable efforts to resolve all customer concerns promptly and fairly.