Refund Policy
Effective Date: 25th July 2026
At Kardify, we are committed to providing a transparent, fair, and customer focused shopping experience. While we strive to ensure that every order meets the highest standards of quality and accuracy, we understand that situations may occasionally arise where a refund becomes necessary. This Refund Policy outlines the circumstances under which refunds may be approved, the refund process, estimated timelines, payment methods, and important information regarding refund eligibility. By placing an order with Kardify, you acknowledge and agree to the terms outlined in this Refund Policy.
Refund at a Glance
To make things simple, here's a quick overview of our refund process.
· Transparent Refund Process
· Secure Refund Handling
· Refunds Processed Through Original Payment Method
· Dedicated Customer Support
· Timely Processing for Approved Refunds
· Clear Refund Eligibility Guidelines
· Status Updates Throughout the Process
Our Refund Philosophy
Customer trust is one of the most important values at Kardify. Whenever an eligible refund is required, our goal is to process it as efficiently, transparently, and fairly as possible. Every refund request is carefully reviewed to ensure compliance with our policies while providing customers with a smooth resolution experience. We understand that every purchase represents your confidence in our brand, and we remain committed to handling refund requests with professionalism, accuracy, and respect.
Refund Eligibility
Refunds may be approved under circumstances including, but not limited to:
1. Eligible Refund Situations
2. Approved return requests.
3. Order cancelled before dispatch.
4. Product unavailable after order confirmation.
5. Wrong product supplied by Kardify.
6. Verified manufacturing defect where replacement is unavailable.
7. Transit damage verified during the return process.
8. Duplicate payment made for the same order.
9. Payment deducted but order could not be successfully processed.
10. Other situations approved by Kardify after review.
All refund requests remain subject to verification and approval. Situations Where Refunds May generally not be approved:
1. Change of mind after successful delivery (unless specifically approved).
2. Incorrect product ordered by the customer after compatibility information was available.
3. Products that have been installed, used, modified, or damaged after delivery.
4. Products returned without prior approval.
5. Returns that do not satisfy the conditions outlined in our Return Policy.
6. Custom-made, personalized, or special-order products.
7. Clearance or final-sale products unless defective or damaged during transit.
8. Products damaged due to improper installation, misuse, negligence, or unauthorized modifications.
9. Manufacturer-specific policies may also affect refund eligibility for certain product categories.
Refund Approval Process
Submission of a refund request does not automatically guarantee approval. Every refund request undergoes a structured review process that may include:
1. Verification of order details.
2. Review of return eligibility.
3. Product inspection (where applicable).
4. Manufacturer confirmation (if required).
5. Payment verification.
6. Compliance with applicable Kardify policies.
7. Once the review has been completed, customers will be informed of the outcome along with the next steps.
8. Our Refund Process
To maintain transparency, every approved refund follows a standardized process.
Step 1 – Refund Request Submitted-Customer submits a refund request along with supporting documents where required.
Step 2 – Verification-Our support team verifies the order, payment, and eligibility of the request.
Step 3 – Approval- Eligible refund requests are formally approved after review.
Step 4 – Refund Initiated-The refund is initiated using the original payment method wherever possible.
Step 5 – Banking & Payment Processing- The payment gateway and banking institutions process the transaction.
Step 6 – Refund Completed-The refunded amount is credited to the customer's account according to the timelines applicable to the selected payment method.
Refund Processing Timeline
Once a refund has been approved, Kardify initiates the refund as quickly as
reasonably possible. However, the time taken for the refunded amount to reflect in the customer's account depends on the payment provider and financial institution.
The following timelines are indicative:
Payment Method Estimated Refund Timeline
Credit Cards 5–7 Business Days
Debit Cards 5–7 Business Days
UPI 2–5 Business Days
Net Banking 3–7 Business Days
Digital Wallets 2–5 Business Days
EMI Transactions As per the issuing bank's policies
Cash on Delivery (COD) Bank Transfer after verification
(5–10 Business Days)
These timelines are estimates and may vary depending on banks, payment gateways, public holidays, or other external factors beyond Kardify's control.
Refund Method- Approved refunds will generally be processed using the same payment method that was used to place the original order. Depending on the payment method selected during checkout, refunds may be credited through:
Credit Card
Debit CardUPI
Net Banking
Digital WalletBank Transfer (where applicable)
For security and compliance purposes, Kardify reserves the right to verify customer details before processing certain refund requests. In situations where the original payment method is no longer available or cannot accept refunds, our support team will coordinate with the customer to arrange an appropriate alternative in accordance with applicable regulations.
Cash on Delivery (COD) Refunds- Since Cash on Delivery (COD) orders are paid in cash at the time of delivery, refunds for approved COD orders cannot be processed in cash. Approved COD refunds will generally be processed through bank transfer. Customers may be requested to provide:
Account Holder Name
Bank NameAccount Number
IFSC Code
Cancelled Cheque or Bank Proof (if required)
To avoid delays, customers are encouraged to ensure that the bank details provided are accurate and belong to the person who placed the order wherever possible.
Partial Refunds- In certain situations, only a partial refund may be approved.
Examples may include:
1. Products returned with missing accessories or components. Products showing signs of use where partial compensation has been approved.
2. Promotional discounts affecting the refund amount.
3. Shipping charges that are non-refundable under the applicable policy.
4. Goodwill settlements agreed upon between Kardify and the customer.
Each case will be reviewed individually, and customers will be informed of the refund
calculation wherever applicable.
Shipping Charges & Handling Fees
Refund eligibility for shipping charges depends on the reason for the refund.
Shipping Charges May Be Refunded When:
1. Incorrect product supplied by Kardify.
2. Product received with verified transit damage.
3. Approved return due to a manufacturing defect.
4. Order cancelled by Kardify before dispatch.
Shipping Charges May Not Be Refunded When:
1. Return is requested due to customer preference.
2. Incorrect product ordered by the customer.
3. Delivery was unsuccessful due to an incorrect address provided by the customer.
4. Additional shipping services selected voluntarily by the customer.
5. Return does not qualify under the Return Policy.-Where applicable, any non-refundable shipping or handling charges will be communicated during the refund process.
6. Promotional Discounts, Coupons & Reward Benefits- If an order was placed using promotional offers, coupon codes, cashback campaigns, loyalty rewards, or gift vouchers, the refund amount will generally be calculated based on the actual amount paid by the customer. Please note: Discount values themselves are not refundable.Expired promotional coupons may not be reissued.
7. Complimentary gifts received as part of promotional campaigns may need to be returned if associated products are refunded.
8. Cashback offers issued by third-party payment providers remain subject to their respective terms and conditions.
9. Any promotional benefits already utilized may be adjusted while calculating the final refund amount.
Refunds for Cancelled Orders
Where an order is successfully cancelled in accordance with Kardify's Cancellation Policy, eligible refunds will generally be initiated after cancellation has been confirmed.
Refund timelines will depend on:
Payment method used.
Payment gateway processing.
Banking institution timelines.
Applicable verification procedures.
Orders cancelled after dispatch may not qualify for a refund and may instead be governed by the Return Policy, depending on the circumstances.
Failed or Reversed Refund Transactions
In rare cases, a refund initiated by Kardify may fail due to reasons beyond our control.
This may occur because of:
Incorrect bank account details.
Closed or inactive bank accounts.
Banking network issues.
Technical failures.
Payment gateway interruptions.
Regulatory restrictions.
If a refund transaction fails, Kardify will make reasonable efforts to reprocess the refund after verifying the necessary information with the customer.
Customers who believe an approved refund has not been received are encouraged to
contact our support team for assistance.
Banking & Payment Processing Delays
While Kardify initiates approved refunds promptly, the time required for the refunded amount to appear in your account is determined by your bank or payment service provider.
Processing may occasionally take longer due to:
Banking holidays
WeekendsHigh transaction volumes
Internal banking verification
Payment gateway processing
Technical maintenance by financial institutions
We appreciate your patience in such situations and recommend contacting your bank if the standard refund timeline has already passed.
Store Credit (Where Applicable)
In certain situations, and only where mutually agreed upon, Kardify may offer store credit instead of a direct monetary refund.
Store credit may be suitable for:
Product exchanges.
Replacement purchases.
Goodwill resolutions.
Promotional settlements.
Where store credit is issued, the applicable validity period and usage conditions will be communicated to the customer at the time of issuance.
Customer Responsibilities
To ensure timely refund processing, customers are requested to:
1. Provide accurate payment or bank account information where required.
2. Cooperate during any verification process.
3. Submit supporting documents promptly when requested.
4. Review refund communications sent by Kardify.
5. Contact our support team if any discrepancies are noticed.
6. Providing incomplete or incorrect information may result in delays to the refund process.
Refund Request Rejection
While Kardify is committed to processing all eligible refunds fairly and transparently, refund requests may be declined if they do not meet the eligibility criteria outlined in this Refund Policy, Return Policy, or other applicable policies.
A refund request may be rejected under circumstances including, but not limited to:
1. The product is not eligible for return or refund.
2. The product has been used, installed, modified, or damaged after delivery.
3. The refund request is submitted outside the applicable reporting timeline.
4. Supporting information or documentation cannot be verified.
5. The returned product fails quality inspection.
6. The product is missing original packaging, accessories, manuals, warranty cards, or labels.
7. The request relates to a non-refundable product category.
8. The claim is determined to be fraudulent, misleading, or inconsistent with our policies.
Where a refund request is declined, Kardify will communicate the reason for the decision. If applicable, the returned product may be shipped back to the customer.
Refund Status Updates
To maintain transparency throughout the refund process, Kardify may provide status
updates at various stages, including:
1. Refund Request Received
2. Verification in Progress.
3. Refund Approved
4. Refund Initiated
5. Payment Processing
6. Refund Completed
Customers may contact our support team at any stage if they require clarification regarding the status of an approved refund.
Refund Processing Responsibility
Once an approved refund has been successfully initiated by Kardify, the time taken for the amount to reflect in the customer's account is governed by the respective payment gateway, bank, or financial institution. While we continuously monitor refund requests and assist customers whenever possible, Kardify cannot influence or accelerate processing timelines controlled by third-party financial institutions. If the expected refund timeline has already passed, customers are encouraged to first check with their bank or payment provider before contacting our support team.
Customer Responsibilities During the Refund
Process-To help us process refunds efficiently, customers are requested to:
1. Provide accurate payment details where required.
2. Share supporting documents promptly upon request.
3. Respond to verification requests within a reasonable timeframe.
4. Retain proof of purchase until the refund process is completed.
5. Review communications sent by Kardify regarding refund status.
Failure to provide the required information may delay the processing of the refund.
Need Assistance with Your Refund?
If you have questions regarding an approved refund, payment status, or refund eligibility, our customer support team is available to assist you. To help us resolve your query quickly, please keep the following information ready:
Order Number
Registered Email Address
Registered Mobile Number
Payment Method Used
Transaction Reference (if available)
Brief Description of Your Concern
Providing complete details allows us to investigate your request more efficiently.
Contact Us
If you have any questions regarding this Refund Policy or require assistance with a refund request, please contact our customer support team.
Kardify Website: https://www.kardify.in
Email: support@kardify.in
Customer Support: +91 8792957267
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
We are committed to providing timely support and ensuring every eligible refund is handled fairly, transparently, and efficiently.
Our Commitment to Fair & Transparent Refunds
At Kardify, we value the trust our customers place in us every time they make a purchase. Our Refund Policy has been designed to ensure that eligible refunds are processed through a structured, transparent, and customer-focused approach while maintaining fairness for both our customers and our business.
We continuously review and improve our refund processes to provide a smooth experience and maintain the high standards expected from a trusted automotive marketplace.