PRIVACY POLICY

Effective Date: 01.06.2026

Kardify Customs Private Limited ("KARDIFY", "Company", "we", "us" or "our") values the trust placed in us by our customers and business partners and is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, process, store, disclose and safeguard information obtained through our website www.kardify.in and any associated applications or digital platforms (collectively referred to as the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.

1. COMPANY INFORMATION

Kardify Customs Private Limited

CIN: U51909KA2022PTC155086

GSTIN: 29AAJCK1991Q1ZK

Registered Office:

No. 31, CCR Building, Kalinga Rao Road, Mission Road, Bangalore – 560027, Karnataka, India.

Website: www.kardify.in

Email: support@kardify.in

2. INFORMATION WE COLLECT

We may collect the following categories of information:

a) Personal Information

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• City, State and PIN code
• Information provided while creating an account
• Information provided during enquiries and customer support interactions

b) Order and Transaction Information

• Order history
• Product preferences
• Refund, exchange and cancellation details
• Delivery and shipment information

c) Technical Information

• IP address
• Browser type and device information
• Operating system
• Date and time of access
• Website interaction and browsing behaviour
• Referring URLs

d) Marketing and Communication Information

• Product reviews and feedback
• Responses to surveys and promotions
• Preferences relating to offers and communications

e) Cookies and Similar Technologies

We use cookies, web beacons and similar technologies to improve user experience, analyse website traffic and provide relevant content and advertisements.

Users may disable cookies through browser settings; however, certain features of the Platform may not function properly.

3. PAYMENT INFORMATION

Payments made on the Platform are securely processed through authorised third-party payment service providers, including Razorpay.

KARDIFY does not store complete credit card numbers, debit card details, CVV numbers, UPI PINs, passwords or net banking credentials. Such information is processed directly by the payment gateway provider in accordance with applicable laws and industry security standards.

4. PURPOSE OF COLLECTION

We may use your information to:

• Process and fulfil orders.
• Deliver products and provide customer support.
• Manage returns, exchanges, cancellations and refunds.
• Verify identity and prevent fraud.
• Improve our products, services and user experience.
• Respond to enquiries and requests.
• Conduct analytics and internal research.
• Send order-related communications.
• Provide promotional offers and marketing communications, subject to applicable laws.
• Comply with legal and regulatory obligations.
• Protect the rights and interests of KARDIFY and its customers.

5. DISCLOSURE OF INFORMATION

We do not sell personal information.

Information may be shared with:

a) Service Providers

Including:

• Razorpay for payment processing;
• Shiprocket and its associated courier partners for order fulfilment and delivery;
• Website hosting and cloud service providers;
• Technology and software vendors;
• Customer support providers;
• Analytics and advertising partners.

b) Government Authorities

Where disclosure is required under applicable laws, court orders or requests from regulatory authorities.

c) Business Transfers

In connection with any merger, acquisition, amalgamation, restructuring, sale of assets or transfer of business operations, subject to applicable law.

All such disclosures shall be limited to the extent reasonably necessary.

6. GOOGLE ANALYTICS AND ADVERTISING

KARDIFY uses Google Analytics and related technologies to understand visitor behaviour and improve user experience.

Google and other third-party service providers may use cookies or similar technologies to collect information regarding interactions with the Platform for analytics and advertising purposes.

Users may manage their advertising preferences through Google's Ads Settings and may disable certain cookies through their browser settings.

7. MARKETING COMMUNICATIONS

KARDIFY may send emails, SMS messages, WhatsApp messages or notifications regarding products, offers and updates.

Users may unsubscribe from promotional communications at any time by:

• Clicking the unsubscribe link in emails;
• Contacting support@kardify.in; or
• Updating communication preferences.

Transactional communications relating to orders, shipping, returns, refunds and customer support shall continue to be sent as necessary.

8. DATA SECURITY

KARDIFY employs commercially reasonable safeguards and industry-standard security measures, including:

• SSL encryption;
• Restricted access controls;
• Secure payment processing;
• Monitoring systems and fraud prevention mechanisms;
• Internal procedures designed to safeguard information.

While we endeavour to protect information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. DATA RETENTION

Personal information shall be retained only for as long as reasonably necessary to:

• Provide services;
• Process transactions;
• Maintain records;
• Comply with legal, regulatory and taxation requirements;
• Resolve disputes and enforce our contractual rights.

Information may thereafter be securely deleted, anonymised or destroyed.

10. YOUR RIGHTS

Subject to applicable laws, users may:

• Access personal information maintained by us;
• Request correction of inaccurate information;
• Withdraw consent for marketing communications;
• Request deletion of personal information, subject to legal requirements;
• Raise grievances concerning the handling of personal information.

Requests may be sent to support@kardify.in.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. KARDIFY does not control and is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of those websites independently.

12. CHILDREN'S PRIVACY

The Platform is intended for persons above the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that information relating to a child has been collected without lawful consent, such information may be deleted.

13. CHANGES TO THIS POLICY

KARDIFY reserves the right to modify or update this Privacy Policy at any time.

Changes shall become effective upon posting on the Platform. Continued use of the Platform after such modifications shall constitute acceptance of the revised Privacy Policy.

14. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000 and applicable rules thereunder, users may contact the Grievance Officer for any concerns relating to privacy, information or data protection.

Grievance Officer

Shwetha

No. 31, CCR Building, Kalinga Rao Road, Mission Road, Bangalore – 560027, Karnataka, India.

Email: support@kardify.in

15. CONTACT US

For any questions, requests or concerns relating to this Privacy Policy, please contact:

Kardify Customs Private Limited

No. 31, CCR Building, Kalinga Rao Road, Mission Road, Bangalore – 560027, Karnataka, India.

Email: support@kardify.in

Website: www.kardify.in

By using the Platform, you consent to the collection, processing and use of information in accordance with this Privacy Policy.