Refund Policy

Refund Policy

Effective Date: 25th July 2026

At Kardify, we are committed to providing a transparent, fair, and customer-focused shopping experience. While we strive to ensure that every order is processed correctly, we understand that situations may occasionally arise where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be approved, the refund process, estimated timelines, payment methods, and important information regarding refund eligibility. By placing an order with Kardify, you acknowledge and agree to the terms outlined in this Refund Policy.

Refund at a Glance

• Transparent refund process
• Secure refund handling
• Refunds processed through the original payment method
• Dedicated customer support
• Timely processing for approved refunds
• Clear refund eligibility guidelines
• Status updates throughout the process

Our Refund Philosophy

Customer trust is one of the most important values at Kardify. Whenever an eligible refund is required, our goal is to process it as efficiently, transparently, and fairly as possible. Every refund request is carefully reviewed to ensure compliance with our policies while providing customers with a smooth resolution experience. We understand that every purchase represents your confidence in our brand, and we remain committed to handling refund requests with professionalism, accuracy, and respect.

Refund Eligibility

Refunds may be approved under the following circumstances:

1. Order cancelled before dispatch.
2. Product unavailable after order confirmation.
3. Duplicate payment made for the same order.
4. Payment deducted but the order could not be successfully processed.
5. Other payment-side or order-processing situations approved by Kardify after review.

All refund requests remain subject to verification and approval.

Situations where refunds may generally not be approved:

1. Change of mind after successful delivery, unless specifically approved.
2. Incorrect product ordered by the customer after compatibility information was available.
3. Products that have been installed, used, modified, or damaged after delivery.
4. Products returned without prior approval.
5. Requests that do not satisfy the conditions outlined in our Return Policy.
6. Custom-made, personalized, or special-order products.
7. Clearance or final-sale products, unless specifically approved under an exceptional case.
8. Products damaged due to improper installation, misuse, negligence, or unauthorized modifications.
9. Manufacturer-specific policies may also affect refund eligibility for certain product categories.

Refund Approval Process

Submission of a refund request does not automatically guarantee approval. Every refund request undergoes a structured review process that may include:

1. Verification of order details.
2. Review of payment status.
3. Verification of cancellation or processing failure, where applicable.
4. Compliance with applicable Kardify policies.
5. Once the review has been completed, customers will be informed of the outcome and the next steps.

Our Refund Process

To maintain transparency, every approved refund follows a standardized process.

Step 1 – Refund Request Submitted

Customer submits a refund request along with supporting documents where required.

Step 2 – Verification

Our support team verifies the order, payment, and eligibility of the request.

Step 3 – Approval

Eligible refund requests are formally approved after review.

Step 4 – Refund Initiated

The refund is initiated using the original payment method wherever possible.

Step 5 – Banking and Payment Processing

The payment gateway and banking institutions process the transaction.

Step 6 – Refund Completed

The refunded amount is credited to the customer’s account according to the timelines applicable to the selected payment method.

Refund Processing Timeline

Once a refund has been approved, Kardify initiates the refund as quickly as reasonably possible. However, the time taken for the refunded amount to reflect in the customer’s account depends on the payment provider and financial institution.

The following timelines are indicative:

• Credit Cards: 5–7 business days
• Debit Cards: 5–7 business days
• UPI: 2–5 business days
• Net Banking: 3–7 business days
• Digital Wallets: 2–5 business days
• EMI Transactions: As per the issuing bank’s policies
• Cash on Delivery (COD): Bank transfer after verification, typically within 5–10 business days

These timelines are estimates and may vary depending on banks, payment gateways, public holidays, or other external factors beyond Kardify’s control.

Refund Method

Approved refunds will generally be processed using the same payment method that was used to place the original order. Depending on the payment method selected during checkout, refunds may be credited through:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Digital Wallet
• Bank Transfer, where applicable

For security and compliance purposes, Kardify reserves the right to verify customer details before processing certain refund requests. In situations where the original payment method is no longer available or cannot accept refunds, our support team will coordinate with the customer to arrange an appropriate alternative in accordance with applicable regulations.

Cash on Delivery (COD) Refunds

Since Cash on Delivery (COD) orders are paid in cash at the time of delivery, refunds for approved COD orders cannot be processed in cash. Approved COD refunds will generally be processed through bank transfer. Customers may be requested to provide:

• Account Holder Name
• Bank Name
• Account Number
• IFSC Code
• Cancelled Cheque or Bank Proof, if required

To avoid delays, customers are encouraged to ensure that the bank details provided are accurate and belong to the person who placed the order wherever possible.

Partial Refunds

In certain situations, only a partial refund may be approved.

Examples may include:

• Promotional discounts affecting the refund amount
• Shipping charges that are non-refundable under the applicable policy
• Goodwill settlements agreed upon between Kardify and the customer

Each case will be reviewed individually, and customers will be informed of the refund calculation wherever applicable.

Shipping Charges and Handling Fees

Refund eligibility for shipping charges depends on the reason for the refund.

Shipping charges may be refunded when:

1. Order is cancelled by Kardify before dispatch.
2. A refund is approved for a payment-side issue where shipping charges are also included in the refund amount.

Shipping charges may not be refunded when:

1. Return is requested due to customer preference.
2. Incorrect product ordered by the customer.
3. Delivery was unsuccessful due to an incorrect address provided by the customer.
4. Additional shipping services selected voluntarily by the customer.
5. Return does not qualify under the Return Policy.

Where applicable, any non-refundable shipping or handling charges will be communicated during the refund process.

Promotional Discounts, Coupons and Reward Benefits

If an order was placed using promotional offers, coupon codes, cashback campaigns, loyalty rewards, or gift vouchers, the refund amount will generally be calculated based on the actual amount paid by the customer. Please note: discount values themselves are not refundable. Expired promotional coupons may not be reissued.

Complimentary gifts received as part of promotional campaigns may need to be returned if associated products are refunded.

Cashback offers issued by third-party payment providers remain subject to their respective terms and conditions.

Any promotional benefits already utilized may be adjusted while calculating the final refund amount.

Refunds for Cancelled Orders

Where an order is successfully cancelled in accordance with Kardify’s Cancellation Policy, eligible refunds will generally be initiated after cancellation has been confirmed.

Refund timelines will depend on:

• Payment method used
• Payment gateway processing
• Banking institution timelines
• Applicable verification procedures

Orders cancelled after dispatch may not qualify for a refund and may instead be governed by the Return Policy, depending on the circumstances.

Failed or Reversed Refund Transactions

In rare cases, a refund initiated by Kardify may fail due to reasons beyond our control. If this occurs, we may request the customer to provide updated payment details or bank information so the refund can be completed successfully. In cases of reversed or rejected transactions, additional verification may be required before the refund is reissued.

Contact Us

If you have any questions regarding this Refund Policy or require assistance with an existing refund request, please contact our customer support team.

• Kardify Website: https://www.kardify.in
• Email: support@kardify.in
• Customer Support: +91 8792957267
• Business Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST

We are committed to providing timely assistance and ensuring every genuine concern is handled fairly and professionally.